Refund policy
At Vyralwaer, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the conditions below.
Return Eligibility
To qualify for a return, the item must be:
- In the same condition in which you received it
- Unused and unworn
- With original tags, where applicable
- In its original packaging
- Accompanied by your order confirmation or other proof of purchase
How to Request a Return
To begin the return process, please contact us at Support@vyralwear.com within 30 days of receiving your order.
Once your return request is approved, we will provide you with the necessary return instructions and information about where to send the item.
Please do not send an item back before contacting us and receiving return approval, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us promptly at Support@vyralwear.com.
We may request photos or additional information to help us review the issue and provide the appropriate solution.
Items That Cannot Be Returned
Certain products may not be eligible for return, including personalized or customized products and items specifically identified as non-returnable on their product page.
If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.
Exchanges
We generally do not process direct exchanges. If you need a different item or variation, you may return the original item according to this policy and place a new order after the return has been approved.
Refunds
After your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or payment provider may need additional time to process and display the refund in your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at Support@vyralwear.com so we can assist you.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: Support@vyralwear.com
Our customer support team will be happy to help with your request.